Frequently asked questions

Limits are set by the plan and configured on the proxy server:

• Mobile private — up to 10 Mb/s, up to 100 simultaneous connections.
• Mobile elite — up to 10 Mb/s, up to 1000 simultaneous connections.
• Mobile shared — up to 1.5 Mb/s, up to 50 connections.
• Server IPv4 — up to 5 Mb/s, up to 50 connections.

Private and elite plans have the same speed limit; the key difference is the number of simultaneous connections — elite allows ten times more. Elite proxies also differ in address quality and hardware, and appear in the catalogue as separate locations such as "Elite Moscow".

The numbers in the plan are the upper limit of the channel, not a guaranteed speed. The real speed of a mobile proxy depends on the carrier, signal level and cell load, and is usually lower than the plan limit.

If the speed of the proxy you received does not suit you, write to support: we will measure it and replace the position if needed.

For Russia the reference figure on regular mobile proxies is up to 300 GB per month; the exact volume depends on the SIM card and its carrier plan. If you need a large volume — usually up to 1 TB per month — we select such proxies on request.

We give a reference rather than an exact number because there are two limits: ours, set in the proxy configuration, and the carrier limit of the SIM card plan. In practice the carrier limit is reached first, and it differs from SIM to SIM.

We do not throttle after the traffic is used up: the speed limit applies at all times regardless of how much has been downloaded. A mobile carrier may throttle after its own limit — those are its rules. Server proxies have no SIM card, so only our limit applies — about 1 TB per month.

Current availability is shown on the site: choose a country and a proxy type. For mobile proxies you then choose the carrier, an available city, the quantity and the rental period.

The list of countries changes together with availability, so rely on the catalogue — it shows what is actually in stock right now.

Yes, passive TCP fingerprint substitution is a standard feature. Available profiles: Android, iOS, macOS, Windows 10, Windows 11. Android is used by default.

The profile is chosen after the purchase, not during it: the proxy page in your personal account has a "Device fingerprint" selector, separately for each position and at any time.

The feature is not available on every server — where it is not supported, the selector simply does not appear. If the fingerprint matters to you, tell us before buying and we will pick a position that supports it.

The country matters here, not the plan. OpenAI does not serve Russia and Belarus: from a Russian or Belarusian address the service returns a region restriction. So a Russian proxy will not work for ChatGPT no matter how fast it is.

We do have suitable countries — check availability with support or in the catalogue. As for the plan: we do not recommend shared (1.5 Mb/s and a shared address); private or elite is enough for browser work.

We cannot guarantee that a particular service will work even in a suitable country — it may ask for additional verification. We recommend taking a short rental period first and testing it.

Yes, this is a separate line of business — proxy farms. We license the software for managing a farm and build turnkey farms.

Farms are built on industrial routers, the minimum configuration is 5 routers and it scales from there. Each router handles up to 1000 TCP connections per port and has two SIM slots; switching between carriers takes 6–9 seconds. HTTP/S and SOCKS5 proxies, authorisation by login and password or by IP. There is no subscription fee for support, and setup is included in the price.

You need a separate server with Ubuntu 22 or newer and a static IP from your provider if the farm is used remotely. Any payment method, including invoice and contract. Terms are discussed by the head of the company on Telegram: @frigate_admin.

All current promotions are collected on the Promotions page:

• 5% off any order for subscribing to our Telegram channel: link Telegram to your account, subscribe and press "I subscribed — check" in your profile; the promo code is personal;
• a bonus for a detailed review — 15% off the next month or 5 days free added to your current plan;
• 15% off the Georgia location when buying for 30 days;
• 20% off Russian server proxies when buying 100 or more for 30 days.

Coupons are applied at checkout. There is also a free test — one mobile proxy for one hour.

Proxies are issued automatically right after payment and appear in your personal account. If you have not received the order email, check the "Spam" folder and press "Get the product" in your account.

If the proxies still do not appear, write to support and we will sort it out.

The details are available in your personal account: open the section with your proxies, choose the order number and the action "Download selected proxy". You choose the export format there as well.

Yes. Every position has a separate port for HTTP/HTTPS and another one for SOCKS5 — both are listed in the details you download from your personal account. The login and password are the same for both ports.

Proxies are issued with login and password authorisation. IP authorisation can be enabled by you in your personal account — there is no need to contact support for that.

Important: once IP authorisation is enabled, the login and password stop working — the proxy accepts connections only from the listed addresses. On mobile proxies the login and password do not change when the IP rotates.

You do it yourself in your personal account. Open the section with your proxies, tick the positions you need (there is a "Select all orders" button), choose "Auth IP" in the "Select an action" list, press "Accept" and enter your external IP address. You can list several addresses separated by commas, up to 20. The setting is applied immediately.

It is disabled in the same place with the "Remove authorization by IP" action. Only IPv4 addresses are accepted. Note that if your provider gives you a dynamic IP, you will have to update the list when it changes.

Download the details in the format you need from your personal account and paste them into the settings of your browser, antidetect browser or application. Connect using the proxy domain and port from your account rather than the IP address: on mobile proxies the address changes during rotation while the domain stays the same.

If the application asks for separate fields — host, port, login, password — take them from the same export.

After a proxy replacement, a modem change or a location change, download the details again from your personal account — the old credentials may no longer work. If the account page has been open for a while, refresh it.

The position domain is usually kept during a replacement, while the port and credentials may change, so it is easier to download the whole export again.

Two ways: by timer and by link. The timer interval is configured in your personal account, and the link for forcing an address change is on the same proxy page.

To check that the link works, open it and refresh the proxy information page: the external address should change.

Registration goes through email, and confirming your phone number is mandatory. Without a confirmed number the personal account does not open: instead of its contents you see a phone entry form, so placing and paying for an order is not possible either.

Phone confirmation is required in all cases, not only for the free test. No documents are needed for a regular purchase. Identity verification is required only for restricted areas — banks, payment systems, Avito.

Check the "Spam" folder. If there is no email, send the confirmation again using the activation link on the site. You can also log in via Telegram.

If none of this helps, write to support — we will help manually.

Yes. There is a "GET FREE TRIAL" button on the main page: it gives you one mobile proxy for 1 hour free of charge. The proxy is issued immediately, no payment required.

Server proxies are not available for testing — the test covers mobile proxies only.

Register on the site and confirm your phone number. After that the "GET FREE TRIAL" button becomes active.

Once: the test is issued a single time per account and per phone number.

No. The test code is personal and works only for the person it was issued to.

Purchase and renewal are available on the site. Payment methods are shown after you choose a proxy, at the checkout stage: these include bank cards, SBP fast payments, e-wallets and cryptocurrency.

For companies, payment by invoice with a contract is possible — this is handled by the head of the company on Telegram: @frigate_admin.

A refund is processed as a recalculation of the remaining balance to your personal account. You can pay for the next orders with that balance, or request a withdrawal to the payment details the purchase was made from — such a request is arranged through the head of the company on Telegram (see the question about withdrawal times).

A 20% fee is withheld if the refund is your own initiative while the proxy works and had no failures — for example "it did not suit me" or "I changed my mind". In that case the fee applies both to a refund to the balance and to a withdrawal.

If the proxy did not work for technical reasons, no fee is withheld and the full amount is returned. A proxy being blocked by the destination website is not considered a technical reason.

To arrange a refund, write to support and give your order numbers.

No. Orders for one day or less are not subject to recalculation or refund.

If the proxy turned out to be non-working right after it was issued, write to support — we will check it and replace the position.

A request is processed within a working week — up to 5 banking days. A refund is only possible to the same payment details the payment was made from.

The order is as follows: first the remaining amount is recalculated to your account balance, then you submit a withdrawal request. It is arranged through the head of the company on Telegram: @frigate_admin.

There is no separate "switch plan" button, and an already issued position cannot be moved to another plan: elite is a separate plan with its own locations in the catalogue, not an add-on to private.

There is a way around it: the unused days are recalculated to your account balance, and the new order on the plan you need is paid from that balance. Write to support — we will calculate the amount and help you arrange it.

Do not confuse this with a proxy replacement: a replacement picks another address within the same plan and does not move you to a different one.

Yes, we do replacements on request to support — there are no strict limits on their number. A replacement picks another address within the same plan; the location can also be changed within your plan if the one you need is in stock.

If a replacement does not solve your task, the remaining amount can be recalculated to your balance — the terms are described in the refund question.

Yes. The affiliate program is available in your personal account after registration. You receive 10% of all purchases made by the client you referred, for the entire period they use our services.

For partnership and payout questions contact the head of the company on Telegram: @frigate_admin.

Yes. If a proxy was down due to our fault or our partner's equipment, the downtime is compensated in full — by extending your rental period.

We record the downtime ourselves, from our own probes and monitoring: you do not need to calculate or prove anything. Rounding is always up to whole days — 4 hours of downtime add one day, 26 hours add two.

Compensation is credited after the proxy is restored, once the exact duration is known, and separately for each affected proxy, even if they belong to different orders.

Downtime is not refunded in money — only in days. If the proxy cannot be restored and you prefer not to wait, we return the remaining rental period to your account balance, with no commission withheld in that case.

It depends on the reason for the refund.

If the proxy works correctly and you simply choose to get your money back — it did not suit you, you changed your mind, you no longer need it — 20% is withheld. The same applies both to a refund to your account balance and to a later payout to your payment details.

If the proxy had problems on our side or on our partner's equipment, no commission is withheld — the full amount for the unused period is returned.

Orders with a term of one day or less are not subject to recalculation or refund. The final amount is calculated and confirmed by an operator.

No, by default payment systems, banks and e-wallets are blocked on all our proxies. This is a company decision to reduce fraud, not a malfunction.

Access can be opened after the client's identity is verified; the decision is made by the head of the company — contact him on Telegram: @frigate_admin. Opening a particular website is not guaranteed.

By default Avito is blocked on all our proxies. We open access after the client's identity is verified — currently this is arranged through the head of the company on Telegram: @frigate_admin.

No, access to the Russian government services portal through our proxies is currently closed — the site addresses are blocked by rules on our servers, both for mobile and for server proxies.

No. Websites banned in the country where the proxy is located do not work through our proxies.

No. All SMTP ports — 25, 465, 587 — are closed on all proxies. Spam is prohibited by the service rules and is monitored.

Yes. On registration every user agrees to the terms of service and the license offer agreement.

Users are prohibited from:

• illegally collecting and processing personal data of other users;
• disrupting the operation of the site and bypassing its navigation structure;
• gaining unauthorised access to site functions, systems and networks, and breaching the security or authentication system;
• tracking information about other users of the site;
• using the service for purposes prohibited by law or inciting illegal activity;
• brute-forcing passwords and scanning ports for vulnerabilities;
• creating phishing websites;
• sending spam, including on forums, websites, blogs and by email;
• distributing malicious software;
• hacking websites and searching for their vulnerabilities, including SQL injections;
• distributing materials without the copyright holder's knowledge;
• breaking the laws of the country where the proxy is located;
• mass registration of accounts on services, forums and social networks;
• being rude or insulting to the administration or other users.

Breaking the rules leads to access being blocked without a refund.

We test the proxy with live requests from our side, check the state of the equipment and determine the cause. We fix the problem we find and tell you the outcome.

If a quick fix is not possible, we offer a replacement position, and if that does not suit you — a recalculation of the remaining amount. Write to support and give your order number or the proxy domain, it makes the check faster.