General questions about the service work

• Do you have an affiliate program?

  Yes, we have, the affiliate program is available in your personal account after registration. Deductions from the affiliate program are 10% of all purchases of the client for the entire period of using the services by the referral.

• I paid, how soon will I receive the proxy?

  Proxies are issued automatically and instantly, immediately after purchasing a proxy. If you have any problems with issuing a proxy, then write to our technical support!

• I want to make a refund or replace the proxy

  If you want to make a refund for the purchased proxy, the commission will be 20% of the remaining order amount (equivalent to the remaining days). An application for a refund of funds using your bank details is considered within 5 working days.
  A refund is possible only to those details from which the payment was made !
  The recalculation to the personal account is made on the day of the request. After this amount can be returned to your bank details.
  The commission may not be charged if the proxy did not work for technical reasons.
  A proxy ban on the destination resource is not considered a technical reason for the proxy's non-validity.

• Is it possible to get a refund for a 1-day purchase?

  A refund for a 1-day purchase is not possible, as well as recalculation! If you bought a proxy for 1 day, you take all the risks. Recalculation is possible only in case of invalid proxy-immediately after purchasing the proxy!

Questions on the proxies work

• Proxies aren’t working, what should I do?

  Proxies "For social networks" work with that social media to which you bought access!

  Many cloud services for cheating have already been added to the allowed access to the proxy, but your service may not be in the allowed domains. To open access to your cloud service - write to our technical support and we will add it to the allowed domains!

• I had bought proxies, but they haven’t suited me!

  If the proxy for some reason did not suit you, then during the first day we guarantee a one-time proxy replacement! Attention - this does not apply to proxies purchased for 1 day.

  To do this, write to us in technical support

• What is the speed of your proxies?

  Each of our servers has a 1Gbit / sec, shared channel (guaranteed bandwidth of 300Mb/s).

  There are no more than 300 proxies on the server. Guaranteed speed on the proxy is at least 10 Mb/s

  Taking a random proxy server (IP address) from the loaded server, we measured the speed and this is what happened ( See picture)

  

  As you can see, the incoming speed is more than 30 Mb/s, and the outgoing speed is 9 Mb/s.

  Also, our proxy servers are distinguished by fast ping
  ping -I 5.8.53.37 google.com
  PING google.com (64.233.162.102) from 5.8.53.37 : 56(84) bytes of data.
  64 bytes from li-in-f102.1e100.net (64.233.162.102): icmp_seq=1 ttl=49 time=3.87 ms
  64 bytes from li-in-f102.1e100.net (64.233.162.102): icmp_seq=2 ttl=49 time=3.85 ms
  64 bytes from li-in-f102.1e100.net (64.233.162.102): icmp_seq=3 ttl=49 time=4.21 ms
  64 bytes from li-in-f102.1e100.net (64.233.162.102): icmp_seq=4 ttl=49 time=3.88 ms
  64 bytes from li-in-f102.1e100.net (64.233.162.102): icmp_seq=5 ttl=49 time=3.85 ms

   

• I’ve bought proxies for social media (for example VKontakte), proxies work on VKontakte, but the cloud service for working with VKontakte does not work

  Proxies "For social networks" work with that social media to which you bought access!

  Many cloud services for promotion have already been added to the allowed access to the proxy, but your service may not be in the allowed domains. To open access to your cloud service - write to our technical support and we will add it to the allowed domains!

• Can I do smtp newsletters from your proxies?

  No, you can’t! All SMTP ports 465,587,25 are closed. Spam is prohibited and monitored!

• Is there access with the proxy to the payment systems?

  In order to reduce scamming activities, all payment systems are closed on a proxy!

• Do you have rules for using a proxy and service?

  Yes, of course, we have! Each user of our service agrees to the terms of the service usage and the offer license contract

• What is prohibited for the user of the "frigate-proxy.ru" service?

  The user is prohibited from:

  To carry out illegal collection and processing of personal data of other Users.

  Disrupt the proper functioning of the Site;

  In any way to bypass the navigation structure of the Site to receive or attempt to obtain any information, documents or materials by any means that are not specifically provided by the services of this Site;

  Unauthorized access to the functions of the Site, any other systems or networks related to this Site, as well as to any services offered on the Site;

  To violate the security or authentication system on the Site or in any network related to the Site.

  To perform a reverse search, track or attempt to track any information about any other Site User.

  To use the Site and its Content for any purposes prohibited by the legislation of the Russian Federation, as well as incite to any illegal activity or other activity that violates the rights of the Administration or other persons.

  To carry out the selection of passwords (brute force), scan for port vulnerability.

  To create phishing sites using the Site functionality

  To use the Site for the purpose of sending spam, including spam on forums, websites, blogs, e-mail. 25, 465, etc.

  To use the Site in order to spread malicious programs (viruses, trojans and anything that can affect the operation of the software).

  To use the Site in order to hack sites and search for their vulnerabilities (including sql-inj).

  To use the Site for the purpose of distributing materials without the knowledge of the copyright holder (video, music, software, etc.);

  To use the Site in order to violate the laws of the country in which the proxy is located.

  To use the Site for the purpose of mass registration of accounts on various services, forums and social media.

  To be rude, to insult, show disrespect to representatives of the Administration and other Users.

• What is the speed of mobile proxies and the number of TCP connections?

  All the semi-privates have the speed up to 1 Mbit / s., the maximum number of tcp connections is 30.

  One tab in the browser can make up to 50 tcp connections !!!

  If you need speed and comfortable work in a web browser, we advise you to buy mobile proxy "Elite proxies"!

  On Elite proxies 1000 tcp connections, guaranteed speed of 10 Mbit/s.

  On mobile proxy "private for all sites" the maximum number of tcp connections is 100. Software speed is limited  to 20 Mb/s.